Our Guarantee
The team at Light Up On Line knows that shopping online can sometimes be a daunting process, so we want to ease your fears.
We are so confident that our product is of the highest standard that we offer a Satisfaction Guarantee.
We are also mindful that selecting important design elements is a difficult process, and sometimes things just don’t look like you imagined they would.
Within 30 days of receiving your purchase, we offer the following guarantees:
- If the item is damaged in transit, we will replace it – no questions asked
- If the item is not the right size, colour, or design, we will provide a refund – no questions asked
- If you have just changed your mind, we will provide a refund – no questions asked
There are just a few terms and conditions relating to our online shopping guarantee:
The fitting must be returned in its original condition and packaging and if a fitting has been installed it cannot be returned. Freight charges will apply if shipped free, and for returning items. For more information see our online policy.
Enjoy shopping with confidence at Andrews Light Up Online!
Frequently Asked Questions
We do our best to ship all orders from our Brisbane warehouse on the next business day after receipt of payment. When your order is shipped from our warehouse tracking details will be forwarded to the email address you used when you placed your order.
Delivery times vary, but will usually take 4-6 business days to most capital cities.
We will contact you if, for any reason, your order cannot be shipped as promised.
Bulbs (or globes) are not automatically included with your purchase.
There are a number of bulb options for most lights requiring a bulb, and these are often subject to personal preference and taste.
We do indicate in the ADDITIONAL INFORMATION tab on all fittings whether a bulb is included and a recommended bulb.
Many of our fittings do come with bulbs, and that is indicated in the ADDITIONAL INFORMATION tab as well.
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For more information on our range of LED energy efficient bulbs click here.
We do offer free shipping to selected areas for orders over $149.
We ship free to most parts of Queensland, New South Wales, ACT or Victoria – for orders over $149.
We ship all orders from our Brisbane warehouse and high shipping costs to some parts of our country mean that we cannot offer free shipping everywhere, no matter what the order value is.
We only ship to the Australian mainland and Tasmania.
You can check the freight cost to you using the Calculate Shipping option in the shopping cart before you go to the checkout.
We pride ourselves in our dispatch guarantee, ensuring your order leaves our warehouse as soon as possible. This sometimes means making changes or adding to the order is difficult.
If you need to make a change to your order you can email our team at online@lightup.com.au on the same day you placed the order and we will do what we can to help you.
Sorry, once the order has been processed and payment made the coupon code cannot be applied to that order.
But, the coupon is good for use with your next order, so keep it handy for your next purchase and enter it in the SHOPPING CART or at the CHECKOUT.
