Our Guarantee
The team at Light Up On Line knows that shopping online can sometimes be a daunting process, so we want to ease your fears.
We are so confident that our product is of the highest standard that we offer a Satisfaction Guarantee.
We are also mindful that selecting important design elements is a difficult process, and sometimes things just don’t look like you imagined they would.
Within 30 days of receiving your purchase, we offer the following guarantees:
- If the item is damaged in transit, we will replace it – no questions asked
- If the item is not the right size, colour, or design, we will provide a refund – no questions asked
- If you have just changed your mind, we will provide a refund – no questions asked
There are just a few terms and conditions relating to our online shopping guarantee:
The fitting must be returned in its original condition and packaging and if a fitting has been installed it cannot be returned. Freight charges will apply if shipped free, and for returning items. For more information see our online policy.
Enjoy shopping with confidence at Andrews Light Up Online!
Frequently Asked Questions
Our lighting and associated products have a 12-month warranty from date of purchase.
If something has gone wrong with your light please fill out this form and we will respond within 1 business day.
This warranty does not cover globes included with light fittings, and applies only when the fitting is used for its intended purpose, in a domestic residential application. This warranty is for our products used only within Australia. If a fitting requires installation, the warranty only applies if it is installed by a licensed electrical contractor. This warranty does not cover installation or removal costs or any transport costs associated with returning product.