Our Guarantee
The team at Light Up On Line knows that shopping online can sometimes be a daunting process, so we want to ease your fears.
We are so confident that our product is of the highest standard that we offer a Satisfaction Guarantee.
We are also mindful that selecting important design elements is a difficult process, and sometimes things just don’t look like you imagined they would.
Within 30 days of receiving your purchase, we offer the following guarantees:
- If the item is damaged in transit, we will replace it – no questions asked
- If the item is not the right size, colour, or design, we will provide a refund – no questions asked
- If you have just changed your mind, we will provide a refund – no questions asked
There are just a few terms and conditions relating to our online shopping guarantee:
The fitting must be returned in its original condition and packaging and if a fitting has been installed it cannot be returned. Freight charges will apply if shipped free, and for returning items. For more information see our online policy.
Enjoy shopping with confidence at Andrews Light Up Online!
Frequently Asked Questions
Unfortunately, not all items are returnable.
Non-returnable items include:
CLEARANCE LINES
DISCONTINUED LINES
Fittings SOLD “AS IS” like Factory Seconds.
You may return an item that you bought from us, within 30 days of the order date.
The item must be returned to us in its original condition and the supplied packaging so that we can endeavour to re-sell it. If you choose to return an item, we will refund you the purchase price of the item, less the cost of the freight (to send the item to you and to have the item returned from you, to our warehouse). If your order was sent free of delivery charges and you choose to return one of these items, our actual delivery costs (to send the item to you and to have the item returned from you, to our warehouse) will be deducted from your refund.
Sorry – if an item has been installed it cannot be returned under this guarantee.
To arrange a change of mind return under our online guarantee please fill in this form.
Not all items are returnable.
Non-returnable items include CLEARANCE LINES, DISCONTINUED or SOLD “AS IS” Factory Seconds.
If you have received your order and wish you had chosen something else, a different colour or different size we offer a 30 day exchange.
If you would like to swap your prurchase over, please complete the form here and we will respond within 1 business day.
Any freight costs incurred with the return of the item and the re-supply would be at your expense.
If you have received your order and despite our best endeavours it has arrived damaged, broken or faulty we will replace what is damaged. Please complete the form here and we will respond within 1 business day.
We may need to ask for photographs and other details – so please keep all packaging and the damaged fitting.