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Light Up On Line - Frequently Asked Questions

Warranty – something isn’t right!

Our lighting and associated products have a 12-month warranty from date of purchase.

If something has gone wrong with your light please fill out this form and we will respond within 1 business day.

This warranty does not cover globes included with light fittings, and applies only when the fitting is used for its intended purpose, in a domestic residential application. This warranty is for our products used only within Australia. If a fitting requires installation, the warranty only applies if it is installed by a licensed electrical contractor. This warranty does not cover installation or removal costs or any transport costs associated with returning product.

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